Why ROI Matters for Customer Service & How A Status Page Can Save Your Company Big Dollars The IT industry is experiencing a costly challenge to provide the highest level of support while trying to manage the ever-increasing budget. The average salary of your technical staff is steadily … Read more about How to Maximize Customer Service ROI
The Critical Components Every Incident Response Plan Must Have
Are you ready for the next outage or degradation in performance? Do you have your incident response plan in place? During the last few years, we have witnessed several instances when massive service providers have experienced outages that have cost companies billions. Let's take for instance … Read more about The Critical Components Every Incident Response Plan Must Have