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estatus.io Blog – Helping You Navigate The SAAS Landscape

You will find carefully researched and professionally written SAAS related whitepapers and articles that will help you navigate the complex business environment we live in. From status page guides to incident response plans, we strive to become a leading resource in the SAAS landscape.

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November 3, 2017

How to Maximize Customer Service ROI

Why ROI Matters for Customer Service & How A Status Page Can Save Your Company Big Dollars The IT industry is experiencing a costly challenge to provide the highest level of support while trying to manage the ever-increasing budget. The average salary of your technical staff is steadily … Read more about How to Maximize Customer Service ROI

Filed Under: Customer Service

October 27, 2017

The Critical Components Every Incident Response Plan Must Have

Are you ready for the next outage or degradation in performance?  Do you have your incident response plan in place? During the last few years, we have witnessed several instances when massive service providers have experienced outages that have cost companies billions. Let's take for instance … Read more about The Critical Components Every Incident Response Plan Must Have

Filed Under: Incident Response Planning

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